Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at:
📧 aymanalx@gmail.com
📞 +971 50 617 5027

Return Address

Returns must be sent to the following address:

184 Dubai,
United Arab Emirates

If your return is accepted, we will provide you with a return shipping label along with clear instructions on how and where to send your package.
Items sent back without requesting a return first will not be accepted.

You can always contact us for any return-related questions at:
📧 aymanalx@gmail.com

Damages & Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. We will review the issue and ensure it is resolved fairly.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (food, flowers, plants)

• Custom or personalized items

• Personal care & beauty products

• Hazardous materials, flammable liquids, or gases

❌ Sale items and gift cards are non-refundable.

Exchanges

The fastest way to receive a different item is to return the original item. Once your return is approved, you may place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be unused, with tags, in original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the refund approval status.
If approved, refunds will be processed to your original payment method within 10 business days.

Please note: Banks or credit card providers may take additional time to reflect the refund.

If more than 15 business days have passed since refund approval, please contact us at:
📧 aymanalx@gmail.com