+971506175027 aymanalx@gmail.com
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FAQs
1. What payment methods do you accept in Saudi Arabia?
We accept Mada, Visa, MasterCard, Apple Pay, STC Pay, and Cash on Delivery (COD).
2. How long does shipping take in KSA?
Delivery within Saudi Arabia usually takes 3–7 business days.
3. Can I track my order?
Yes, once your order is shipped, tracking details will be sent via SMS or email.
4. What is your refund policy?
We offer a 7-day refund or replacement for damaged or incorrect items.
5. How do I contact customer support?
You can contact us via email or WhatsApp. Our support team responds within 12–24 hours.
6. Do you deliver all over Saudi Arabia?
Yes, we deliver to all major cities including Riyadh, Jeddah, Dammam, and Madinah.
7. Can I cancel my order?
Orders can be cancelled within 12 hours after placing the order.
8. What if I receive a damaged item?
Please contact us within 48 hours with photos or videos for a free replacement.
9. Do you offer discounts in KSA?
Yes, we offer special Saudi promotions, seasonal sales, and limited-time offers.
10. Can I change my delivery address?
Address changes are allowed within 6 hours after placing your order.