📦 LAZAL – Delivery & Return Policy (KSA)

🚚 Delivery Policy (Saudi Arabia)

LAZAL ensures fast and reliable delivery across Saudi Arabia. Orders are usually processed within 1–2 business days.

• Standard Shipping: 3–7 business days
• Cash on Delivery (COD): Available in most cities
• Tracking: Tracking details are shared via SMS or email
• Delivery Coverage: Riyadh, Jeddah, Dammam, Madinah & all major cities
• Lost/Damaged Packages: Report within 48 hours for assistance

🔄 Return & Refund Policy

Your satisfaction matters to us. If there is any issue with your order, LAZAL offers a simple return and refund process.

• Return Window: 7 days from delivery
• Condition: Item must be unused and in original packaging
• Non-returnable Items: Personal care & hygiene products
• Refund Processing: 5–7 business days after inspection
• Replacement: Available for damaged or incorrect items

📮 How to Request a Return

• Contact support: aymanalx@gmail.com
• Share your order number and photos/videos (if damaged)
• Our team will guide you through the return or replacement process

📢 Important Notes

• LAZAL is not responsible for delivery issues due to incorrect addresses
• Shipping fees are non-refundable unless the item is defective
• Returns are approved only after quality inspection